Software Revs 3,5,6,8,10, 12 Infinity /Evolution Troubleshooting (Rev. 2)
10-12-2006
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Intermittent loss of communication
If communication errors occur at random intervals, and no system problems can be
found by using the troubleshooting method described above, there may be a problem
with outside electrical noise that affects system communication. First, trace all wires
and ensure they are not in close proximity to high voltage, or other electrical equipment
wiring such as alarm systems, fluorescent lighting, or recording equipment. Ensure
there is sufficient separation between these wires, and a good common connection all
the way through.
If this does not correct the situation, properly installing shielded thermostat wire may be
required to stop external interference from affecting system communications.
Situation: Non-Zoned system over-conditioning or under-conditioning
Options:
• Evaluate User Interface location. Make sure nothing is influencing
temperature reading such as heat from direct sunlight. Make sure hole in
wall behind User Interface is plugged.
• If the system is over-conditioning, increase the anticipator setting. This
adjustment is located in the Thermostat Setup, Cycles per Hour screen
• If the system is under-conditioning, lower the anticipator setting and if
necessary, increase the cycles per hour. This adjustment is located in the
Thermostat Setup, Cycles per Hour screen
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